Houston Methodist - Houston, TX

posted 4 months ago

Full-time
Houston, TX
10,001+ employees
Nursing and Residential Care Facilities

About the position

At Houston Methodist, the International Finance Coordinator (IFC) position is responsible for performing the daily tasks of the Finance Office for Global Health Care Services. This position assists in notifying patients of their financial responsibility, payment options, and collecting payments. The IFC ensures the operation of an efficient and effective billing and collections office that supports the department's mission and business development plan. The role requires effective communication and accurate reporting, balancing the responsibilities of a collector while demonstrating compassion for patients' financial and health conditions. The IFC is expected to maintain clear and professional communication with patients, ensuring that all interactions are documented accurately for review by various departments involved in the resolution of accounts. The IFC will record and maintain daily payment status information by guarantor, providing consistent, quality work that ensures the accuracy and efficiency of the International Finance Services Department. This role also involves transferring knowledge to Global department staff, patients, and partners, providing procedures for accurate billing, collection, and accounting. The IFC will organize daily activities of the department, providing prompt internal and external problem resolution, and identifying denial trends to notify management and prevent future issues. Additionally, the IFC will manage multiple work queues for missing registration information and billing follow-ups, ensuring prompt authorization approvals and secure payment of medical claims. The position also requires the collection of complete and accurate financial and consent data during the intake and registration process, providing financial information to patients, and consolidating bills in a timely manner according to departmental guidelines. The IFC will maintain regular communication with guarantors to follow up on claims and resolve outstanding account balances. Participation in the development and implementation of goals and objectives for the Finance Office is also expected, along with leading initiatives to understand service and revenue cycle lines within Houston Methodist Hospital.

Responsibilities

  • Serve as the liaison for department management through effective communication and accurate reporting.
  • Communicate information clearly and professionally during all patient interactions.
  • Document work output clearly for review by various departments involved in account resolution.
  • Record and maintain daily payment status information by guarantor.
  • Provide consistent, quality work that ensures accuracy and efficiency in the International Finance Services Department.
  • Transfer knowledge to Global department staff, patients, and partners regarding billing and collection procedures.
  • Organize daily activities of the International Finance Services Department and provide prompt problem resolution.
  • Identify denial trends and notify management to prevent future issues.
  • Manage multiple work queues for missing registration information and billing follow-ups.
  • Collect complete and accurate financial and consent data during the intake and registration process.
  • Provide financial information to patients, including cost estimates and payment plans.
  • Consolidate bills in a timely manner according to departmental guidelines.
  • Maintain regular communication with guarantors to follow up on claims and resolve outstanding balances.
  • Participate in the development and implementation of goals and objectives for the Finance Office.

Requirements

  • Bachelor's Degree in Business, Accounting, Health Care or related field.
  • Five years accounts receivable experience and hospital billing and collections or patient access in a healthcare setting.

Nice-to-haves

  • Fluency in Spanish (written and spoken) is highly preferred.
  • Experience with Epic and Hospital systems.
  • Knowledge of ICD10 Billing/Coding.
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