International Payments Implementation Manager - Hybrid ATL

About the position

The Payments Implementation Manager will lead the implementation and integration of a new payment processing system for an international technology team, specifically for a quick-service restaurant brand. This role is crucial for managing the end-to-end implementation of payment systems across global markets, ensuring seamless integration with operational processes and delivering a secure and efficient payment experience for customers.

Responsibilities

• Lead the implementation of international payment solutions, including point-of-sale (POS) systems, online and mobile payment gateways, and digital wallet integrations.
• Collaborate with cross-functional teams, including IT, Finance, Operations, and external vendors, to ensure smooth deployment and execution of payment solutions.
• Develop and manage a comprehensive implementation plan, timelines, and key deliverables for payment solutions across multiple international markets.
• Serve as the main point of contact for international markets during the implementation process, ensuring clear communication and alignment with regional teams.
• Partner with local teams to understand market-specific requirements, regulatory concerns, and customer preferences.
• Provide regular updates and progress reports to senior leadership, identifying risks, challenges, and opportunities in the implementation process.
• Ensure payment solutions meet local and international regulatory requirements, including data security, fraud prevention, and PCI compliance.
• Stay updated on international payment regulations, tax implications, and cross-border transaction guidelines.
• Work with legal and compliance teams to address any regulatory changes that impact payment systems.
• Manage relationships with global payment processors, acquiring banks, and third-party service providers to ensure timely and successful integration.
• Coordinate testing, troubleshooting, and quality assurance processes to guarantee that payment solutions function seamlessly in all markets.
• Negotiate contracts and service level agreements (SLAs) with payment vendors, ensuring optimal cost structure and service quality.
• Monitor the performance of implemented payment systems and processes, analyzing data to identify inefficiencies, payment failure rates, or customer pain points.
• Lead initiatives to optimize payment workflows, improve transaction speed, and reduce payment friction for customers.
• Develop training materials and deliver training sessions to international teams on payment systems, including transaction processes, reconciliation, and issue resolution.
• Provide ongoing support to market teams post-implementation, addressing system issues and troubleshooting payment-related problems.
• Identify and mitigate potential risks in payment operations, such as fraud, data breaches, or currency fluctuations.
• Develop and implement escalation procedures for resolving critical payment issues in a timely manner.

Requirements

• 5+ years of experience in payment systems implementation, ideally within a quick-service restaurant (QSR), food and beverage, or hospitality industry.
• Proven success in managing international payment solutions and working with global payment processors, acquiring banks, and vendors.
• In-depth knowledge of POS systems, payment gateways, digital wallets, and cross-border payment solutions.
• Familiarity with global payment regulations, data security standards (PCI-DSS), and compliance frameworks.
• Strong project management skills with the ability to lead cross-functional teams and manage multiple projects simultaneously.
• Excellent communication and stakeholder management abilities, particularly in navigating complex international markets.
• Strong analytical skills, with a focus on problem-solving and process optimization.
• Ability to work in a fast-paced, dynamic environment with tight deadlines.

Nice-to-haves

• PMP or other relevant project management certifications are a plus.
• Experience with payments in emerging markets or high-growth international regions.
• Understanding of currency conversion, payment localization, and fraud prevention in international markets.
• Knowledge of QSR industry payment needs and customer behaviors.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• Dependent Care Flexible Spending Account (DCFSA) options
• 401k retirement account access with employer matching
• Paid sick leave
• Paid time off as provided by applicable law