Amazon.composted 2 months ago
$35,000 - $71,400/Yr
Full-time • Entry Level
Seattle, WA
General Merchandise Retailers

About the position

The Global Product Verification (GPV) team is Amazon's premier product authentication and verification team, protecting marketplace integrity through comprehensive product verification systems. We specialize in seller verification, strategic product procurement, and implementing comprehensive authentication standards. By focusing on PQ metrics, we tackle critical challenges including counterfeit prevention, expiration compliance, and product condition accuracy. Through collaborative partnerships with internal and external stakeholders, we ensure Amazon remains the most trusted destination for authentic products worldwide.

Responsibilities

  • Inspect and audit products sold by third-party sellers on Amazon.com for various defects impacting customers.
  • Leverage tools (microscopes, x-ray, etc.), systems, standard operating procedures, and job aids to identify product quality defects.
  • Meet weekly investigative targets established by leadership.
  • Meet weekly quality assurance goals as defined by leadership.
  • Identify opportunities to improve internal processes and procedures to streamline day-to-day operations.
  • Work closely with leadership and Sr. Investigators to identify trends and themes to assist internal customers in driving upstream improvements in Seller quality metrics and overall customer experience.

Requirements

  • Bachelor's Degree or equivalent industry experience.
  • Ability to analyze and identify patterns in large data sets.
  • Decision making skills based on given guidelines.
  • Knowledge and experience in internet navigation and research.
  • Strong attention to detail.
  • Ability to deep dive into data sets, product conditions, and root cause key defects.
  • Proficiency in Microsoft Office products.
  • Computer literacy and database use.

Nice-to-haves

  • Experience in fraud and risk investigations and/or product authentication.

Benefits

  • Full range of medical benefits.
  • Financial benefits including equity and sign-on payments.
  • Other forms of compensation may be provided as part of a total compensation package.

Job Keywords

Hard Skills
  • Computer Literacy
  • International Marketing
  • Microsoft Office
  • Product Quality
  • Tracking Systems
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Soft Skills
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