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IT Analyst

$55,000 - $65,000/Yr

CYM Living LLC - Chicago, IL

posted 2 months ago

Full-time - Entry Level
Onsite - Chicago, IL

About the position

The IT Analyst at CYM Living LLC is responsible for providing technical support and managing helpdesk tickets related to technology, software, hardware, and services for both headquarters and field employees. This role requires strong communication and customer service skills, as well as the ability to work effectively in a dynamic environment. The IT Analyst will also be involved in deploying and troubleshooting various devices and software, while collaborating with the IT team to complete larger projects.

Responsibilities

  • Provide quality technical customer support for users via tickets and in-person to HQ and field users as needed.
  • Deploy and troubleshoot desktops, laptops, network equipment, and mobile devices.
  • Support, maintain, and configure a wide range of third-party technical software services.
  • Work with the IT team and other parts of the organization to complete larger technical projects.

Requirements

  • CompTIA A+ or equivalent work experience and technical knowledge.
  • Strong customer service and communication skills.
  • Strong understanding of computer troubleshooting from hardware to OS to networking.
  • Self-motivated, proactive, and well organized.
  • Excited and curious about technology with a strong desire to learn new things and solve problems.

Nice-to-haves

  • Any advanced computer skills, i.e. command line, scripting/programming, databases, VOIP etc.

Benefits

  • Disability insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) matching
  • Life insurance
  • Paid sick time
  • 15 paid vacation days plus 5 days of paid sick time annually (vacation increases to 20 days at 2 years of tenure).
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