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Bethany Medical - High Point, NC

posted 2 months ago

Full-time - Mid Level
High Point, NC
251-500 employees

About the position

The IT Analyst position at Bethany Medical involves providing and supporting hardware, operating systems, applications, and delivery mechanisms across multiple locations in North Carolina. The role is essential for maintaining efficient IT operations and ensuring high-quality service delivery in a healthcare environment. The IT Analyst will engage with vendors, manage device workflows, and provide customer service support in a 24/7 operational setting.

Responsibilities

  • Manage Windows Desktop Operating System image management and best practices.
  • Assist in creating and editing group policies and Active Directory support for end-user computing.
  • Deploy computer hardware to employees and manage trouble tickets for supported applications.
  • Prepare, distribute, and deploy critical security patches.
  • Troubleshoot and support networking issues.
  • Engage with vendors to understand timelines and impacts of new hardware platforms.
  • Coordinate testing of standard applications on new Windows operating system releases with application owners.
  • Provide leadership in device management and maintain related documentation.
  • Collaboratively manage workflows within the Endpoint Architecture team to optimize efficiency and security standards.
  • Maintain awareness of the latest vendor product solutions and technology trends.
  • Build service-based relationships with IT customers using excellent customer service skills.

Requirements

  • Bachelor's Degree in a relevant field.
  • Ability to think through problems and visualize solutions.
  • MCSE certification or other relevant certifications preferred.

Nice-to-haves

  • Experience in a healthcare IT environment.
  • Familiarity with network troubleshooting and support.

Benefits

  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Life insurance
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