IT and CADD Support Specialist

$85,000 - $100,000/Yr

H&H - New York, NY

Full-time

New York, NY

Food and Beverage Retailers

About the position

We currently have an opening for a Desktop & CADD Support Specialist that will be joining the Information Technology team in our New York City Headquarters office. This position will provide technical expertise and support in general desktop support services and computer-aided design and drafting (CADD) software. The position will be crucial in ensuring a more efficient ticketing response for our technology infrastructure and supporting our employees' productivity. H&H is a full-service infrastructure engineering firm with more than 135 years of experience steeped in solving complex engineering challenges. Consulting firms, contractors, and infrastructure owners count on us when innovative design and intricate engineering solutions are required. Our specialty lies in the ability to manage the entire life cycle of engineering services and support. We employ teams of superior engineers that bring a forward-thinking approach using the world's latest project management, design, and support innovations. As a result, your projects are brought in on time, on budget, and are engineered to the highest standards in design, durability, safety, and aesthetic value.

Responsibilities

• Offer technical assistance and problem-solving expertise to employees regarding desktop hardware, software, operating systems, and peripheral devices
• Install, configure, and maintain desktop systems, ensuring compatibility, security, and optimal performance
• Respond to and resolve desktop support tickets in a timely and professional manner, either in person or remotely
• Provide technical support, troubleshooting and training for computer-aided design and drafting (CADD) as well as other industry standard engineering software, including Autocad, Bentley Suite (Microstation, Inroads, OpenBridge/ Roads, LEAP, Projectwise), MathCAD, CSI Bridge/ SAP
• Collaborate with engineering and design teams to ensure optimal utilization of CADD and Engineering tools, resolve software-related issues, and enhance productivity
• Maintain an up-to-date knowledge of industry trends and best practices in CADD and engineering software and technologies

Requirements

• A bachelor's degree in computer science, information technology or related field (preferred) or equivalent professional experience
• Proven working experience with CADD software
• Strong knowledge of Windows desktop operating systems and desktop hardware components
• Efficient ability for desktop deployments (batch imaging, proficiency in troubleshooting and resolving desktop-related issues, including software conflicts, hardware failures, and network connectivity problems)
• Excellent communication skills and the ability to interact effectively with employees at all levels of the organization
• Strong analytical and problem-solving abilities, with a focus on providing efficient and reliable solutions
• Certifications in relevant technologies (e.g., CADD certifications, CompTIA A+, Microsoft Certified Desktop Support Technician) (preferred)

Benefits

• Salary Range — $85,000 - $100,000 annually. Salary commensurate with experience.
• We offer a professional work environment, a competitive salary, a benefits package, and 401(k).