IT Asset and Applications Manager

About the position

At Signia Aerospace, the IT Generalist is a technology professional with a broad understanding of various IT aspects, including project management, desktop support, software installation, and assisting the VP and Technology Services Manager with multiple projects.

Responsibilities

• Creating purchase orders for hardware and software
• Prioritize and schedule problem resolutions and escalate problems when required
• Identify and learn appropriate software and hardware used and supported by the organization
• Manage the asset lifecycle for purchasing, updating, patching, and recycling
• Provide training awareness throughout the business for mail phishing and cyber security and propose improvements
• Assisting the VP and Technology Services Manager in projects and workload
• Utilize FreshService to create ticketing reports and dashboards
• Ability to learn new technologies quickly and adapt to changing IT environments

Requirements

• Two years of experience in a helpdesk role or similar position
• Comprehensive knowledge of desktop support and troubleshooting
• Proven skills in performance analysis
• In-depth knowledge of technological devices (computers, laptops, printers, copiers, etc.)
• Associate’s degree (or equivalent) in computer science or related field

Nice-to-haves

• Experience with VPN clients, MFA technologies and IT Ticketing Systems
• Experience with Windows Active Directory, O365 and Azure
• Experience with infrastructure equipment (switches, firewalls, peripherals)
• Experience with phone systems (VOIP), Video Surveillance and door security systems
• Professional certification a plus
• Familiar with CMMC and NIST security standards and certification processes a plus

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance