IT Business Operations Manager - Year Round - Full Time

Full-time - Mid Level

Steamboat Springs, CO

About the position

The IT Operations Manager at Steamboat Ski Resort oversees the daily operations of our IT systems, ensuring seamless performance of networks, servers, and infrastructure. You’ll lead a team to address IT challenges, manage projects, and maintain security, while working closely with other departments to ensure technology supports resort operations and guest experience.

Responsibilities

• Respond to requests and incidents originating from all business units
• Plan, organize, direct, control and evaluate IT technical procedures
• Hire, direct, train, review and manage the timekeeping of direct reporting staff
• Assign & prioritize duties to personnel and resources
• Participate in Service Excellence, Safety Wise, and contribute to the Steamboat Culture
• Collaborate on operational and capital budget and maintain its forecast and documentation
• Procure hardware, software, and peripherals and maintain current inventory
• Manage computer and file permissions for secure access to network resources
• Respond to off-hour emergencies
• Guide and teach employees throughout the resort on job-related IT procedures
• Advise how technology can contribute to SSRC Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

Requirements

• Minimum of 5-7 years of previous IT experience required
• IT supervisor/management experience preferred
• Computer and peripheral troubleshooting experience
• Basic networking knowledge
• Strong background in Windows operating systems and user configurations
• Communicate clearly in English, both verbal / non-verbal, and written
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
• Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards

Nice-to-haves

• Bachelor’s degree in computer science or like field preferred
• Any computer science or business course work is preferred
• Coursework in leadership and/or supervisory skills is a plus

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer
• Free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass