IT Client Support Associate

University of Georgia • Athens, GA

429d • $48,880 - $48,880

About The Position

The IT Client Support Associate at the University of Georgia is responsible for providing comprehensive end-user support for division employees, focusing on hardware, operating systems, and network support for various devices. This role involves troubleshooting common issues, assisting with equipment management, and ensuring effective communication and support for technology needs within the Division of Development and Alumni Relations.

Requirements

• Technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate.
• Experience installing and maintaining Windows and macOS.
• Experience with video communication technologies.
• Experience with hardware diagnosis and general repairs.
• Experience supporting cellular devices.
• Prior experience in a technology helpdesk environment.
• Experience with scripting languages.
• General understanding of Active Directory and its capabilities.

Nice To Haves

• CompTIA certification
• HDI-SCA certification
• ACMT certification
• ITIL certification

Responsibilities

• Provide help desk support for the Division of Development & Alumni Relations (DAR) and UGA Foundation (UGAF) employees for all technology needs, including hardware, operating system, network support, software, security, and endpoint management.
• Diagnose and resolve software and hardware problems.
• Track, prioritize, and document requests using a ticketing system.
• Install and configure new computers (Windows and Mac) and other technology equipment including cellular devices.
• Diagnose and resolve problems with printers, copiers/scanners, phones, and A/V equipment.
• Diagnose and resolve network printing issues.
• Assist with user access setup and removal.
• User setup and permission management for DAR and UGA resources using Active Directory.
• Endpoint management safelisting.
• Diagnose and resolve network/VPN connectivity issues.
• Support DAR and UGA Foundation audio/video needs for meetings, webinars, and user trainings.
• Assist in creating and managing virtual meetings using different platforms.
• Assist in managing and troubleshooting A/V equipment and configurations.
• Assist in setting up and configuring A/V equipment for in-person meetings at differing locations.
• Establish and maintain user documentation, provide point-of-use training, create blog entries, and develop and maintain user FAQs.
• Assist with yearly upgrades projects for endpoints and users, assist with annual asset inventory, and assist with newly defined projects within the IT team.

Benefits

• Health insurance
• Retirement plan (TRS)
• Paid holidays
• Professional development opportunities
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees