IT Desktop Support Manager

Washington, WA

Hospitals

About the position

The Psychiatric Institute of Washington provides comprehensive behavioral healthcare for adolescents, adults, and senior adults suffering from mental health and addictive illnesses. PIW is a 130 bed, short-term, acute care hospital offering inpatient, partial and intensive outpatient hospitalization, as well as specialized treatment programs for chemical dependency. PIW has an excellent reputation as an innovative hospital with caring, dedicated staff, experienced in the delivery of behavioral healthcare. Situated in the safe, historical Tenleytown neighborhood, PIW is one mile from the Tenleytown Metro stop and within walking distance to local cafes and restaurants. PIW is committed to improving the behavioral health care within our community by going beyond the traditional. We will continue to develop diverse and dynamic treatment programs and establish partnerships with others to understand and serve people where they live. Together we will build upon our strengths and human spirit to create a different future.

Responsibilities

• Develop and implement information security policies, procedures, and guidelines to mitigate risks and ensure compliance with industry standards and regulations.
• Assess the PIW's security posture, identifying vulnerabilities and potential threats.
• Develop strategies to mitigate risks and manage security incidents.
• Conduct security awareness training and collaborate with stakeholders across the organization to foster a culture of security.
• Maintain the hospital security surveillance cameras and serve as the point of contact for telephone support service.
• Administer corporate information security policies and procedures.
• Conduct risk assessments to identify potential vulnerabilities and threats to the organization's information assets.
• Analyze security gaps and develop strategies to mitigate risks including conducting security audits plans.
• Manage security incidents, coordinate with technical teams, conduct investigations, and mitigate the impact of incidents.
• Oversee facility security awareness and training.
• Work closely with managers, corporate IT staff, and hospital leadership in strategically planning future growth and budgeting for IT and security requirements.
• Identify hardware/software needs and schedule installs.
• Apply systems analysis techniques and procedures to determine hardware, software, or system functional specifications.
• Load appropriate software packages such as operating systems and network systems.
• Troubleshoot day-to-day problems with software and hardware and make necessary repairs.
• Provide day-to-day technical support for hospital personnel with computers, printers, video surveillance, security systems, copy machines, equipment, and telephone system.
• Design, document, test, create, or modify computer programs related to machine operating systems.
• Maintain the hospital telephone system and software/hardware inventories.
• Document all PC systems and software.
• Provide technical support for maintenance of employee ID badging systems and related software components.
• Serve as Cerner trainer and train new hires on system functionality.
• Manage system upkeep.

Requirements

• Bachelor's Degree in Computer Science.
• At least three (3) years of hands-on experience with computer networks, network administration and network installation.
• Fluent with hardware assembly, troubleshooting and upgrades.
• Experience installing, updating, and repairing hardware/software.
• Expert knowledge of IT best practices, policies, and regulations.
• Experience with firewalls and antivirus software.