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Roush Industries - Livonia, MI
posted 2 months ago
The IT Desktop Technician Lead at Roush Industries is responsible for providing Level 1 and Level 2 technical support, overseeing the daily operations of the Help Desk and Desktop Technicians, and ensuring efficient service delivery. This role involves installing and configuring hardware and software, managing computer issues, and implementing process improvements to enhance support quality. The position requires a proactive approach to problem-solving and a commitment to optimizing user support experiences.