IT eCommerce Program Manager

Toyota Motors • Plano, TX

476d

About The Position

The IT eCommerce Program Manager at Toyota is responsible for leading and managing the development and operations of consumer-facing eCommerce applications. This role focuses on enhancing user experience, overseeing the product lifecycle from concept to delivery, and ensuring that eCommerce platforms meet customer needs while driving revenue growth. The position requires a blend of technical knowledge, business acumen, and project management skills to coordinate teams and manage stakeholders effectively.

Requirements

• Strong experience managing eCommerce platform operations including conversion rates, site performance, and customer journey optimization.
• Advanced experience with eCommerce site designs and operations.
• Expert knowledge in managing multiple product owners and providing direct report leadership.
• Ability to create and maintain product strategy and roadmaps for the eCommerce platform.
• Proven ability to lead cross-functional teams utilizing an agile delivery framework.
• Familiarity with web technologies and e-commerce platforms such as Magento, Shopify, and WooCommerce.

Nice To Haves

• Familiarity with Adobe eCommerce and Adobe AEM.
• Experience in optimizing conversion rates, A/B testing, and SEO best practices.
• Automotive parts data experience.
• Experience working with automotive dealerships.
• eCommerce search optimization experience.

Responsibilities

• Develop and maintain the eCommerce product strategy and roadmap in partnership with business divisions and engineering teams.
• Work closely with cross-functional teams to ensure product alignment with customer needs and business objectives.
• Provide guidance and leadership to IT product owners to inspire the ultimate user experience.
• Manage direct reports by aligning their goals and objectives to meet planned roadmap outcomes.
• Ensure the team follows Toyota Agile delivery processes.
• Monitor and manage development quality and provide vendor management direction when needed.
• Inspire and motivate the team while removing any impediments to success.
• Maintain a culture of innovation to exceed customer expectations.
• Serve as a bridge between business and technical teams to ensure product requirements are well understood.
• Utilize customer feedback and analytics to prioritize features and improvements that drive user engagement and satisfaction.
• Stay updated with industry trends and best practices to enhance the e-commerce experience.

Benefits

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program.
• Comprehensive health care and wellness plans for families.
• Flextime and virtual work options.
• Toyota 401(k) Savings Plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, and schools.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed