IT Epic Manager

About the position

Presbyterian is seeking a Manager, IT Services that is responsible for the management of one or more IT services, to include the implementation, support and enhancement, as well as the aligned customer relationships. The role is responsible for effectively analyzing, planning, organizing, and leading teams while managing risk, workload, scope, resource capacity, schedule, and budget. In addition, this role is responsible for managing all process documentation for their owned services, as well as support and oversight of all enhancements to those processes. In addition to the responsibilities for their owned applications, this role is a contributor to overall IT process/policy changes and has the authority to provide recommendations for processes/policies to be submitted to IT senior leadership for final approval. This role is responsible for their teams adherence to the organizations and departments processes and policies. Provides input to IT leadership for forecasting costs and benefits related to process improvement goals. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved. This role aligns enterprise application strategy in support of the business strategy. The IT manager works in an integrated fashion with the cross functional IT areas and business stakeholders.

Responsibilities

• Accountable for team-specific internal and external communications
• Accountable for driving delivery with team on strategic plans, identifying IT solutions and creating strategic business value
• Manage and monitors team-level clinical application and technology operating and capital budgets portfolio and project performance along with managing and monitoring all vendor and contract performance terms
• Executes compliance with all HIT regulatory standards; builds application processes and tools to support regulatory requirements
• Accountable as Service Owner across team applications and areas of responsibility

Requirements

• Bachelors degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 4 years of relevant experience, healthcare experience preferred
• 4 years of relevant experience, healthcare and/or Epic experience required
• 2-5 years of experience working in IT operations
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices

Nice-to-haves

• Experience with Epic Orders/Bugsy/BPAM/ClinDoc/Stork/Environments/Data Courier
• Healthcare experience
• Epic certification(s)

Benefits

• Medical
• Wellness program
• Vision
• Dental
• Paid time off
• Retirement
• Short-term and long-term disability
• Group term life insurance and other optional voluntary benefits