IT Help Desk

Westerra Credit Union • Denver, CO

403d • $21 - $27

About The Position

Westerra Credit Union is seeking an IT Support (ITS) Desktop Technician to join our team. The ITS team is dedicated to providing effective resolution of computer hardware and application support issues. This role involves direct tier 1 and desktop support to our internal users, ensuring high productivity. We value a friendly and helpful attitude, especially when assisting non-technical individuals in a technical environment. Excellent punctuality, customer service, and communication skills, along with basic technical knowledge, are essential for success in this position.

Requirements

• 2+ years' experience in a technical support role
• High school diploma or GED
• Valid driver's license

Nice To Haves

• Financial institution experience considered a plus
• Experience with financial applications is a plus

Responsibilities

• Answer service desk phones and ticket queues as the primary point of contact for the IT department.
• Support end user technical support of endpoint computer hardware, peripherals, and software.
• Create detailed service desk requests and work requests to resolution, escalating to other technical teams as necessary.
• Maintain, test, troubleshoot, and repair endpoint computer workstations, printers, and other hardware.
• Manage assets of all endpoint equipment, including laptops, desktops, printers, mobile devices, and appropriate software licenses.
• Maintain communication with ticket submitters throughout resolution.
• Work with appropriate vendors for hardware repairs.
• Create and maintain procedure and technical documentation related to this role.
• Demonstrate the Westerra Way Experience and comply with all policies and regulations.
• Perform other duties as assigned.

Benefits

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Home office reimbursement for hybrid/remote roles
• Individualized learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees