IT Helpdesk Support Specialist (Temp to Hire)

$58,240 - $66,560/Yr

Triton Software - Harrison, NY

Full-time - Entry Level

Hybrid - Harrison, NY

Miscellaneous Manufacturing

About the position

The IT Helpdesk Support Specialist at Triton International is a temporary position responsible for providing essential technical support to users, troubleshooting issues, and ensuring smooth operations across workstations. This role plays a critical part in maintaining the efficiency of IT services and contributes to the overall mission of supporting global supply chains.

Responsibilities

• Assist with imaging, maintenance, and deployment of workstations and peripherals.
• Perform approved software installations and upgrades.
• Verify backup jobs and monitor the IT Support inbox and phone calls.
• Document requests and problems in the Helpdesk ticketing system.
• Troubleshoot issues and ensure timely resolution.
• Escalate issues to the Lead Support Specialist as needed.
• Ensure user workstations are secure, up to date with antivirus software, and patched with the latest updates.
• Assist in incident response and follow up on workstations with security vulnerabilities.
• Assist with administrative tasks like user setup and mobile device deployment.
• Submit daily recap reports and contribute to daily team meetings.
• Complete office audits to ensure workstations meet company standards.
• Work on special projects assigned by management.
• Provide feedback on recurring issues and suggest process improvements.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of IT Help Desk experience.
• Knowledge of Windows 11, Active Directory, Microsoft Office 365, and Jira Service Management.
• Excellent verbal and written communication skills.
• Strong troubleshooting skills.
• Ability to work in a team environment.
• Knowledge of hardware installation and configuration of laptops and desktops.

Nice-to-haves

• IT Certification(s) a plus.
• Available to provide Holiday coverage and additional coverage when needed for all shifts.

Benefits

• Competitive salary of $28-$32 per hour.
• Learning and development opportunities.
• Hybrid working schedule of 3 days in the office and 2 days remote.