IT Infrastructure Analyst

Full-time - Entry Level

Naperville, IL

Utilities

About the position

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to Southern Company's Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems. This is a frontline systems infrastructure analyst position responsible for monitoring and managing the Southern Company Services (SCS) distributed computing environment consisting of the IBM mainframe, Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Responsibilities

• Monitor and manage the Southern Company Services (SCS) distributed computing environment.
• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies.
• Track and document all issues and resolutions in detail as a permanent record.
• Monitor backup processes associated with disaster recovery for business-critical applications.
• Provide first line problem determination and recovery for abnormal termination (abends) of applications.
• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.
• Perform detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.

Requirements

• Fundamental knowledge of infrastructure event management tools.
• Ability to interface and coordinate repair efforts with external vendors.
• In-depth knowledge of computing systems troubleshooting techniques and concepts.
• Practical experience working with computing systems and respective alarm information.
• Working knowledge of the OUA (Oracle Unified Assurance) application.
• Experience running batch jobs in Jobtrac, Autosys and Control-M.
• Working knowledge of Windows physical/virtual/clustered servers, UNIX/Linux servers, Exchange servers, SQL databases, Oracle databases, Internet Information Services (IIS), Distributed File System (DFS), and IBM mainframe.
• Working knowledge using IBM Mainframe including z/OS, MVS console, CICS, IDMS, DB2 Subsystems, TSO, ISPF, JCL, JES2, MQ Series, and OPS/MVS.
• Working knowledge of Production Application Support tools and Automated Schedulers.

Nice-to-haves

• Previous experience working in 24x7x365 operations.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being.