IT Infrastructure Technical Performance & Scalability Manager

About the position

The Infrastructure Technical Performance & Scalability Manager is responsible for ensuring high-performing, reliable, and secure IT systems that can grow with the organization and deliver a seamless experience for customers, all while optimizing costs and supporting future expansion. This role helps avoid performance bottlenecks, security vulnerabilities, and scalability issues that can directly affect the HCA's bottom line and reputation.

Responsibilities

• Continuously monitor the performance of IT infrastructure components, including servers, networks, and storage systems.
• Plan and implement strategies to ensure that the IT infrastructure can scale to meet growing business needs.
• Identify and address performance bottlenecks to optimize the efficiency of IT systems and implement load balancing solutions to distribute workloads evenly across servers and prevent overloading.
• Regularly review and update performance and scalability strategies to incorporate new technologies and best practices.
• Maintain detailed documentation of performance metrics, scalability plans, and infrastructure changes.

Requirements

• Minimum 5-7 years progressive experience.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Performance Testing Tools Certifications (e.g., for tools like Apache JMeter, LoadRunner, or Dynatrace), VMware, AWS, SolarWinds, Certified Performance Engineering Professional (CPEP).
• Certified Kubernetes Administrator (CKA), ITIL 4.
• Experience working with ServiceNow.
• Cisco Certified Network Professional (CCNP).
• Strong blend of technical knowledge, hands-on skills, and problem-solving abilities.
• Ability to design, monitor, and optimize complex systems, ensuring they can scale efficiently as demand increases, while also balancing security, performance, and cost.
• High degree of adaptability, attention to detail, and collaboration with multiple departments to achieve long-term infrastructure success.

Benefits

• Medical, Dental and Vision plans that include no-cost and low-cost plan options.
• Immediate 401(k) matching and vesting.
• Vehicle purchase and lease discounts plus monthly vehicle allowances.
• Paid Volunteer Time Off with company donation to a charity of your choice.
• Tuition reimbursement.