IT Intern

About the position

At Hendricks Commercial Properties, we value people who value people. We believe in creating environments where communities thrive, and we encourage our team to embrace the freedom to do amazing things. We didn’t come this far to only come this far—join us in making a real impact. As the IT Intern, you are responsible for providing technical assistance and support to end-users by responding to inquiries, diagnosing, and resolving basic hardware and software issues, and escalating complex problems to the internal IT team. Your primary goal is to ensure that end-users have a positive experience, and their technical issues are resolved efficiently and effectively.

Responsibilities

• Assist IT team when end-users are seeking technical assistance through various channels, including phone, email, and ticketing system.
• Provide excellent customer service and ensure timely and accurate responses to inquiries and issues.
• Assist the IT team to troubleshoot and diagnose hardware, software, and network problems reported by end-users.
• Guide end-users through step-by-step solutions and provide accurate resolutions to common technical problems.
• Install company approved applications on company owned devices.
• Identify and escalate more complex issues to higher-level support teams or appropriate personnel.
• Maintain accurate and detailed records of end-user interactions and issue resolutions in the ticketing system.
• Follow standard operating procedures for issue resolution, including documenting solutions and workarounds.
• Collaborate with other members of the IT team to assist with projects, deployments, and upgrades.
• Keep abreast of current technology trends and participate in ongoing training to enhance technical skills.

Requirements

• Familiarity with common operating systems (Windows, MacOS) and productivity applications (Microsoft Office and Adobe).
• Knowledge of computer hardware, peripherals, and mobile devices.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Driver’s license.
• Ability to troubleshoot PC’s, printers, phones, monitors, keyboards, mice, docking stations, personal cameras for meetings, and conference room setups.
• U.S. Work Authorization (required).

Benefits

• Flexible work hours.
• Employee Discounts.
• Training & Development Opportunities.
• Working in a beautifully designed office.
• Access to great amenities that enhance day-to-day experience.