This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
IT Lead ERP Shared Services
Johnson & Johnson - Lansing, MI
posted 2 months ago
About the position
The IT Lead ERP Shared Services position at Johnson & Johnson Technology Services focuses on supporting ERP Business Services for North America. This role is critical in ensuring the operation and maintenance of ERP Global Shared services platforms, facilitating efficient recovery of services in case of disruptions. The incumbent will collaborate with the Sr Manager, Service Management ERP Services, and will be responsible for enhancing IT product quality through automation and preventative measures.
Responsibilities
- Own the lifecycle of all service requests from users, including approval, cancellation, evaluation, fulfillment, initiation, review, close, validation, and classification.
- Detect events, resolve appropriate control actions, and manage the event management lifecycle.
- Address all incidents, including failures and queries, and serve as the escalation point for vendors on incidents.
- Ensure application security and proactive protection of internal/customer information, including access control and threat management.
- Supervise and measure the quality of IT operations, benchmark metrics, and identify improvement actions.
- Engage in and improve applications through design, deployment, operation, automation, and continuous improvement.
Requirements
- Bachelor's degree in Information Systems or Computer Science, or relevant work experience.
- 4-6 years of experience as an IT/Operation specialist supporting OpenText products such as Content Server, Documentum, and Vendor Invoice Management for SAP.
- Expertise in OpenText Application including Document Management, Content Collaboration, and Archiving.
- Experience supporting Legacy and SaaS OpenText Product integrations with SAP ECC and SAP S/4 HANA.
- Strong systematic problem-solving skills and expertise in ITIL processes.
Nice-to-haves
- Relevant Certifications from Product Vendor.
- Demonstrated ability to work independently and lead multiple projects in a fast-paced environment.
- Strong leadership skills with a focus on collaboration and innovation.
Benefits
- Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- 401(k) retirement plan and pension.
- Vacation up to 120 hours per calendar year.
- Sick time up to 40 hours per calendar year.
- Holiday pay including Floating Holidays up to 13 days per calendar year.
