IT Manager

About the position

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures. We are seeking a strategic and results-oriented IT Manager, to be PayZen’s first in-house role dedicated to Information Technology. This is an exciting opportunity for a passionate IT professional who moves easily from troubleshooting IT issues to strategically planning programs and building strong vendor relationships. PayZen is looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans. In this role, you will report to Sr Manager, Global People Operations on the People team, collaborating closely with Engineering, Finance, Legal and teams across PayZen’s global organization. This is a hybrid role based at our San Francisco headquarters (in-office Mondays, Tuesdays and Thursdays).

Responsibilities

• Oversee overall company IT infrastructure, operations and user support – including helping employees troubleshoot their IT questions, and triaging any issues with network and A/V setup
• Manage relationship with third-party IT vendor (i.e. Electric) and assess long-term model needed to support anticipated growth
• Design a programmatic approach to onboarding new hires including machine imaging, inventory tracking, account provisioning, user licenses and delivering a high quality employee experience
• Develop and manage processes for the return of equipment during offboarding, including factory reset and managing inventory for onboarding
• Oversee company-wide IT training and compliance, including management of Vanta platform to ensure company alignment with statutory training requirements, and keep related Company policies and practices aligned to SOC 2 and HIPAA requirements
• Track the utilization and performance of IT systems, recommending and implementing improvements to enhance efficiency
• Partner cross-functionally on ad hoc projects relating to communications (i.e. intranet) and protecting company data/assets and compliance (i.e. project manage SOC 2 audit)

Requirements

• 4+ years of experience working in Information Technology, or related functions, including budgeting and resource allocation
• Experience managing IT security policies, compliance frameworks (e.g., SOC 2, GDPR, HIPAA), and incident response
• Proven ability to uplevel an organization through integrating new technologies, driving innovation, and improving operational efficiency
• Demonstrated experience with macOS and Windows devices, account provisioning and identity management systems (e.g., Google Workspace, JumpCloud, etc.)
• Experience managing A/V systems (Zoom, conference room tech, networking)
• Excellent verbal and written communication skills
• Local to the Bay Area - HQ in San Francisco, CA

Benefits

• Competitive pay, benefits and stock options
• An opportunity to positively affect the lives of thousands of patients
• A chance to join a high-growth company at an early stage
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• Become a key member of a collaborative, high performing team, shaping its growth and success