IT Project & Program Manager II

Full-time - Entry Level

San Francisco, CA

About the position

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet. Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences. Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. The IT Deployment team is tasked with deploying IT hardware to employees on a global scale, including both new and existing office locations. The role of the IT Project & Program Manager I will play a pivotal role in our IT Deployment team to manage projects supporting the Global IT Hardware Asset Management lifecycle, encompassing laptops, mobile devices, monitors, peripherals, printers, service devices, and Yubikeys. At IT, our mission is to provide technology and services that empower Pinployees to do inspired work from anywhere. Your contributions will directly impact Pinners by making their lives better in the positive corner of the internet through the technology and services we enable. We are seeking a highly skilled IT Project & Program Manager I to join our IT Deployment team, responsible for the global deployment of IT hardware to both new and existing office locations. This pivotal role will focus on managing projects within the Global IT Hardware Asset Management lifecycle, ensuring efficiency and alignment with our strategic objectives. This role is essential for ensuring seamless project execution that aligns with our strategic IT goals and achieves desired outcomes within the IT Hardware Asset Management lifecycle.

Responsibilities

• Collaborate with the IT Deployment Manager to plan and execute projects focused on office builds and strategic OKRs.
• Ensure projects align with strategic IT goals and desired outcomes within the IT Hardware Asset Management lifecycle.
• Support projects involving deployment of laptops, mobile devices, monitors, peripherals, printers, service devices, and Yubikeys.
• Serve as a Subject Matter Expert (SME) in planning, procurement, inventory management, hardware deployment, Mobile device management, Apple Device Enrollment Program, Single Sign On and managing the complete hardware lifecycle.
• Develop and implement efficient processes and workflows for each stage of the hardware asset management lifecycle.
• Coordinate IT hardware deployment for new and existing offices worldwide.
• Manage project planning and tracking; design technical instructions for asset management and office builds.
• Work with local and foreign vendors to order and procure equipment and services for successful hardware deployment.
• Build relationships and collaborate with Workplace & IT partners.
• Support onsite deployment tasks.
• Understand customer satisfaction metrics to support VIPs, Sales, Engineers, contractors, and full-time employees.
• Build and maintain relationships with cross-functional teams from peers to high-level stakeholders.
• Experience in utilizing Jira for project tracking, executing Scrum methodology in Jira to prioritize project and operational work.
• Develop detailed project plans, including scope, timelines, and milestones.
• Coordinate and manage tasks to ensure timely completion; facilitate biweekly stakeholder meetings.
• Oversee project transitions to operations; identify impacts on the HW asset management lifecycle.
• Confirm and manage roles; maintain efficient communication via Slack, email, and meetings.
• Identify and manage risks and issues; escalate significant ones to IT Manager.
• Track performance against the plan; provide updates and use metrics for improvement.
• Conduct lessons learned sessions; document findings and ensure project deliverables are completed.

Requirements

• Proficiency in developing comprehensive project plans, covering scope, timelines, and milestones.
• Experience in coordinating and managing project execution for timely delivery.
• In-depth knowledge of planning, procurement, Mobile device management, Apple Device Enrollment Program, Single Sign On and managing the complete hardware lifecycle.
• Ability to develop and implement efficient processes and workflows for hardware asset management.
• Strong skills in building and maintaining relationships with cross-functional teams and stakeholders.
• Experience collaborating effectively with Workplace & IT partners.
• Capability to oversee project transitions to operations, managing lifecycle impacts.
• Experience working with local and international vendors for equipment procurement and deployment and with international importation projects.
• Proficiency in using Jira for project tracking and applying Scrum/Kanban methodologies to prioritize tasks.
• Understanding customer satisfaction metrics to support internal customers like VIPs, Sales, and Engineers.
• Ability to identify, manage, and escalate risks and issues to the IT Manager as needed.

Benefits

• Base salary range of $90,823—$186,989 USD.
• Eligible for equity.