IT Quality Assurance Analyst

About the position

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. OrthoCarolina is seeking a qualified professional to join our IT Department as a IT Quality Assurance Analyst. The IT Quality Assurance Analyst is responsible for testing, diagnosing, and resolving software issues while ensuring optimal functionality, performance, and integration of these applications within enterprise and healthcare environments. This role will be point of escalation for desktop image builds, troubleshooting and will directly interact with the engineering team. The position is eligible for hybrid work and expected to be in the office at least three days per week and as requested. There may be times that in-office work is required five days per week.

Responsibilities

• Perform functional, integration, regression, and performance testing on Citrix-based applications, 3rd party applications and hardware.
• Develop, execute, and document test plans, test cases, and scripts to validate software behavior and system performance.
• Ensure application updates, patches, and configurations function properly before deployment.
• Collaborate with developers, system engineers, and vendors to report, track, and resolve software defects.
• Diagnose and resolve application-related issues, including performance, connectivity, and functionality problems in virtualized environments.
• Provide expert-level troubleshooting for applications running on Citrix Workspace and Imprivata SSO solutions.
• Investigate and resolve login failures, authentication issues, and latency problems.
• Maintain deep knowledge of 3rd party applications and hardware for optimal configuration and performance.
• Identify workflow bottlenecks and suggest improvements for application integration.
• Work closely with system administrators, clinical teams, and business stakeholders to ensure applications align with operational needs.

Requirements

• Computer Science degree or equivalent experience.
• 5+ years working in a fast paced/demanding environment.
• Windows development, Application/driver testing and troubleshooting, OS deployment.
• Strong desktop OS (windows) troubleshooting skills.
• In-depth application knowledge of Citrix Workspace, Imprivata, 3rd party applications and hardware.

Nice-to-haves

• Experience working in virtualized environments.
• Experience with single sign-on (SSO) platforms.
• Experience in medical or enterprise software ecosystems.

Benefits

• Paid company holidays.
• Wellness programs.
• Tuition reimbursement.