IT&S Program Director - Executive PMO

About the position

Directs multiple Program Managers and projects within a Service Line ensuring goals and objectives are accomplished within prescribed time-frames and funding parameters. Incorporates strategic view of business objectives and the relationship to assigned Service Line projects. Oversees the prioritizing of projects, enforces processes and contributes to decisions regarding program and project direction. Engages with key stakeholders and clients in the resolution of complex issues.

Responsibilities

• Leads a functional unit in multiple sites by developing, communicating, and building consensus for strategic and tactical goals/programs that support business or region.
• Develops and articulates a short-term strategic vision for areas of responsibility and benefit expectations.
• Directs Program Managers in planning and coordinating staff and activities of an assigned area and ensures project milestones and budgetary constraints are maintained; collaborates with Program and Project Managers to define time-frames, funding, procedures, deliverables and staffing levels.
• Directs and manages cross-functional team engagement and alignment as it pertains to requirements, scope and project delivery.
• Ensures Program Managers work with IT teams, vendors and customers to develop project proposals outlining deliverables, requirements, risks, assumptions, key stakeholders, roles and responsibilities and budgets.
• Collaborates with the leadership to build and manage program management function in support of projects; assists in defining and developing departmental wide program management practices, governance standards, processes and metrics.
• Reviews high level deliverables across assigned Service Line projects and reports to the leadership on projects’ status; reviews quality assurance procedures in accordance with established methodology and ensure successful project execution by Program and Project managers.
• Escalates risk issues to the leadership when project scope requires intervention; assists in evaluation, re-prioritization and re-design of project plans and objectives as necessary.
• Contributes to Portfolio Management and Planning for assigned areas; collaborates with administrative leaders and cross-portfolio teams to create, enhance and deliver improved project management processes and practice.
• Ensures Program Managers train assigned staff in appropriate processes and documentation standards; manages resources including operating budget, supplies, equipment, space, staff, and information.
• Ensures Program Managers are trained in Program Management, solutions supported by the program, and other tools and processes required; ensures program management governance exist for each program.
• Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience, required.
• 7+ years of leadership / management experience, preferred.
• PMP, PgMP or PfMP Certification, preferred.