IT SAP Symphony OCM & Training Manager

About the position

This position works out of our Waukegan, IL location. The primary focus of this position is to provide oversight and direct operations of the global process teams supporting the Order To Cash (OTC) functional area. The Business Process Manager will be responsible for definition and implementation of operational procedures and service performance improvements. This role leads the development of the business process design and implementation of business process standardization, harmonization and improvement programs (i.e., continuous improvement initiatives) within the respective functional process area.

Responsibilities

• Understand and drive the vision and strategy of their respective business functional area.
• Act as the global point of contact for their process and provide leadership for process area operations.
• Work collectively and collaboratively with global and regional teams within and across their functional area as part of a matrixed organization.
• Contribute to long range strategic planning by providing insight into process area growth projections and/or improvement strategies.
• Collaborate with ERP program team to drive prioritization of initiatives and lead business process harmonization activities aligned to overall ERP strategy.
• Partner across global process functional teams and BTS/BSS teams to build and maintain strong working relationships across other organizations and customer base.
• Provide operational process support and expertise for M&A and divestitures.
• Lead and monitor continuous improvement initiatives related to respective functional process area including process standardization, simplification, and technology innovation.
• Develop baseline metrics and service level agreements (SLA) and key performance indicators (KPI) to measure effectiveness of deployment initiatives.
• Support development and preparation of solid business cases for identified technology based continuous improvement initiatives.
• Be a trusted advisor to BTS leadership on respective functional process area.
• Work with BTS leadership to turn business objectives into actionable plans and deliver expected outcomes.

Requirements

• 7-10 years' experience in respective thread (i.e. Order Management/ Billing/ AR).
• Formal continuous improvement training (e.g., Lean, Six Sigma, Class A) is expected.
• Experience with benchmarking and/or facilitation of service level agreements.
• Ability to collaborate in a cross functional global team for problem solving/issue resolution.
• Program and/or project management experience.
• Must have business case development experience with adequate finance skills.
• Strong project planning skills with ability to facilitate activities across management level.
• Able to see the big picture, speculate and conceptualize outcomes and identify trends.
• Strong written, verbal and presentation skills.
• Excellent ability to listen and communicate across all levels of the organization.
• Strong quantitative and analytical reasoning skills.
• Ability to influence others and move toward a common vision or goal.
• Proven leadership with effective negotiation, interpersonal and partnering skills.
• High degree of organizational and time management skills, with attention to detail.
• Team oriented, strong collaborator.
• Strong, effective decision-making skills.
• Excellent ability to handle multiple tasks under tight deadlines.

Benefits

• Career development with an international company.
• Free medical coverage in the Health Investment Plan (HIP) PPO medical plan.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and FreeU education benefit.
• Recognized as a great place to work in dozens of countries.
• Best place to work for diversity, working mothers, female executives, and scientists.