LaSalle Network - Plano, TX
posted 3 months ago
As an IT Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This role requires a high level of availability to respond to reports of major incidents, follow through on associated Root Cause Analyses (RCAs), and run the weekly Change Advisory Board (CAB) meeting. It is imperative to have exceptional verbal and written communication skills, a high level of organization, and a fundamental knowledge of IT operations. You will oversee the delivery and management of IT services, working closely with IT Delivery leaders to ensure alignment with business objectives. Your responsibilities will include developing and implementing IT service strategies and processes, managing a team of IT professionals, and establishing service level agreements (SLAs) with both internal and external clients. In this position, you will identify and implement opportunities for service improvement and cost optimization, monitor and analyze IT service performance metrics, and manage the IT service desk to ensure timely resolution of user incidents and requests. Staying up to date on the latest IT trends and technologies is crucial, as you will be responsible for recommending and implementing innovative solutions. You will also participate in IT project planning and implementation, ensuring successful delivery within budget and scope while collaborating effectively with other departments across the organization. Maintaining strong communication and relationships with stakeholders, including business leaders, IT staff, and users, is essential for success in this role. Additionally, you may perform other job duties as assigned.