IT Support Engineer - Entry Level

About the position

Boston Engineering is looking for an IT Support Engineer to assist with managing our internal help desk in a Windows/macOS environment. In this role, you'll be responsible for supporting end-users by troubleshooting, researching, and resolving a variety of technical issues. You'll handle support requests via phone, email, chat, and direct inquiries, ensuring that each issue is documented, tracked, and resolved in a timely manner. Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.

Responsibilities

• Maintain hardware and software on workstations
• Purchase hardware and software to support the infrastructure
• Build and configure new workstations
• Streamline and simplify workstation management processes
• Train users on best practices, including security protocols
• Troubleshoot and manage assigned network resources
• Create and maintain IT-related documentation

Requirements

• Excellent verbal and written communication skills required
• Strong time management skills
• Be well-versed in the open-source landscape
• Experience with both Windows and macOS systems
• Associate's Degree in Computer Science, Computer Engineering, or a related field
• Working knowledge of Unix/Linux and Windows systems
• Proven experience in developing and maintaining IT systems
• Ability to obtain secret clearance
• 0-3 years of relevant experience

Nice-to-haves

• Operating Systems: Windows 10, Windows 11, CentOS/Red Hat, Ubuntu, macOS, Android, iOS
• Licensing: Microsoft, FlexLM, SolidWorks, Altium
• Programming: Batch, PowerShell, Bash, Python, Java, Perl
• Infrastructure Applications: Active Directory, 365/Azure AD, LDAP, DNS, Apache, SVN, SSH, DHCP
• Engineering Applications: Creo (Pro/E), SolidWorks, OrCAD, MathCAD, Matlab, Ansys, Altium
• Security Applications: Sophos Endpoint, Sophos UTM, PFSense, IPTables, FirewallD

Benefits

• Full employee benefit plan
• Matching 401(k) plan
• Open, energetic working environment