IT SUPPORT MANAGER

Von Maur • Davenport, IA

431d

About The Position

As an IT Support Manager at Von Maur, you will oversee the help desk and hardware support operations within the Information Systems department. Your role is crucial in maintaining network integrity and security while managing the installation and maintenance of hardware and software across various devices in the company. You will lead a team to ensure timely resolution of technical issues and uphold PCI compliance standards.

Requirements

• Experience in software troubleshooting and hardware support.
• Strong understanding of network security and PCI compliance standards.
• Proven leadership skills to motivate and manage a support team.

Nice To Haves

• Experience with help desk management software.
• Knowledge of various operating systems and hardware configurations.

Responsibilities

• Motivate support staff to receive, document, and resolve employee and company technical issues in a timely manner.
• Oversee configuration and troubleshooting of a variety of devices including user PCs, handheld computers, printers, time clocks, and registers.
• Maintain, enforce, and abide by established network security and confidentiality policies, including all controls required for PCI compliance.
• Estimate and schedule project completion times.
• Participate in the interview process and make employment decisions.
• Assess associate performance and provide feedback.
• Administer performance evaluations.

Benefits

• Competitive salary
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• Promote from within philosophy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed