IT Support Specialist (Active TS/SCI /wPoly)

$57,034 - $77,168/Yr

Eagle Alliance - Annapolis Junction, MD

Full-time - Entry Level

Remote - Annapolis Junction, MD

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As an Information Technology Support Specialist at GDIT, you will play a crucial role in providing technical support and troubleshooting services for computer systems, software, and hardware. This position involves responding to queries from users, both in person and over the phone, and ensuring the smooth operation of IT systems. You will be part of a team that is dedicated to transforming technology into opportunities, enhancing the systems that matter most to government agencies.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Coaches and provides guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identifies, investigates, resolves, and follows up on problems brought to the helpdesk by users of cloud infrastructure.

Requirements

• 1+ years of related experience in IT support.
• Required technical skills in installing, modifying, and repairing computer hardware and software.
• IAT Level 1 certificate is required within 6 months of start date.
• Maintains current knowledge of relevant technology as assigned.
• Must possess a Top Secret SCI + Polygraph security clearance.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Full flex work weeks where possible
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance