IT Support Specialist (Active TS/SCI /WPoly)

$72,259 - $97,760/Yr

General Dynamics - Annapolis Junction, MD

Full-time - Entry Level

Remote - Annapolis Junction, MD

10,001+ employees

Transportation Equipment Manufacturing

About the position

As an Information Technology Support Specialist at GDIT, you will play a crucial role in providing technical support and troubleshooting services for computer systems, software, and hardware. This position involves responding to queries from users, both in person and over the phone, and ensuring the smooth operation of IT systems. You will be at the forefront of innovation, helping to transform technology into opportunities that enhance agency operations.

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Coaches and provides guidance to less-experienced professionals.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Identifies, investigates, resolves, and follows up on problems brought to the helpdesk by users of cloud infrastructure.

Requirements

• 1+ years of related experience in IT support.
• IAT Level 1 certificate is required within 6 months of start date.
• Maintains current knowledge of relevant technology as assigned.

Nice-to-haves

• Experience with cloud infrastructure support.
• Familiarity with remote access tools and desktop mirroring.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Professional growth opportunities including paid education and certifications
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance