Capital One - Richmond, VA
posted 2 months ago
Full-time - Entry Level
Richmond, VA
Credit Intermediation and Related Activities
About the position
The IT Support Specialist, Associate role at Capital One involves providing onsite customer support for a geographically dispersed enterprise workforce. The position is responsible for technology support operations, including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. The ideal candidate will focus on improving the end user experience while driving operational efficiencies, requiring strong customer service skills and the ability to resolve technical issues, particularly with email support and administration.
Responsibilities
- Provide onsite customer support for a geographically dispersed workforce.
- Manage IT incident management, change management, and problem management processes.
- Support end users with technical issues, focusing on email support and administration.
- Drive operational efficiencies and improve the end user experience.
- Collaborate with peers and influence leadership effectively.
Requirements
- High School Diploma, GED, or equivalent certification.
- At least 1 year of technical operations experience.
- At least 1 year of experience with IT systems and infrastructure.
- At least 1 year of experience with desktop platforms and operating systems.
- At least 1 year of experience with incident management and reporting tools.
Nice-to-haves
- Bachelor's Degree in Business, Information Systems, or Computer Science.
- At least 1 year of experience with process management functions (change, incident, problem).
- ITIL Certification.
- At least 1 year of experience with ServiceNow.
- Experience administering Google Workspace, Microsoft Exchange, Proofpoint, and Virtru.
- At least 1 year of experience with public cloud (AWS, Azure, or GCP).
Benefits
- Health insurance
- Comprehensive health, financial, and other benefits supporting total well-being.
