Capital One - Wilmington, DE
posted 2 months ago
Full-time - Entry Level
Wilmington, DE
Credit Intermediation and Related Activities
About the position
The IT Support Specialist, Associate role at Capital One is designed to provide onsite customer support for a geographically dispersed enterprise workforce. This position focuses on technology support operations, including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. The role emphasizes excellent customer service, quick decision-making skills, and a commitment to improving the end user experience while driving operational efficiencies.
Responsibilities
- Provide onsite customer support for a geographically dispersed workforce.
- Manage IT incident management, change management, and problem management processes.
- Support end users with technical issues, particularly focusing on email support and administration.
- Collaborate with peers and influence leadership effectively.
- Drive operational efficiencies to enhance the end user experience.
Requirements
- High School Diploma, GED, or equivalent certification.
- At least 1 year of Technical Operations experience.
- At least 1 year of experience with IT systems and infrastructure.
- At least 1 year of experience with desktop platforms and operating systems.
- At least 1 year of experience with incident management and reporting tools.
Nice-to-haves
- Bachelor's Degree in Business, Information Systems, or Computer Science.
- At least 1 year of experience with defining and implementing process management functions.
- ITIL Certification.
- At least 1 year of experience with ServiceNow.
- At least 1 year of experience administering Google Workspace, Microsoft Exchange, Proofpoint, and Virtru.
- At least 1 year of experience with public cloud (AWS, Azure, or GCP).
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive benefits supporting total well-being
