IT Support Specialist (Healthcare/Hospital)

$49,920 - $49,920/Yr

Global It Resources - San Diego, CA

Full-time - Entry Level

San Diego, CA

About the position

The IT Support Specialist role at Global IT Resources involves providing technical support within a healthcare setting, specifically focusing on the installation, configuration, and troubleshooting of IT systems and devices. The position requires strong customer service skills and the ability to work collaboratively with cross-functional teams to resolve technical issues efficiently.

Responsibilities

• Install and configure Windows 7 and Windows 10 operating systems.
• Perform hardware refresh and maintain end-point devices.
• Troubleshoot desktop issues, printers, and peripheral devices.
• Document processes and technical issues accurately.
• Act as a liaison between customers and vendors for issue resolution.
• Participate in cross-functional teams to address complex technical problems.
• Follow established processes for monitoring and maintaining IT systems.

Requirements

• Minimum of 1 to 2 years' experience in IT support.
• Experience with installation and configuration of Windows 7 & 10.
• Outstanding customer service skills.
• Basic understanding of networking and telecom.
• Knowledge of SCCM is a plus.
• Excellent critical and analytical thinking skills.
• Strong written and verbal communication skills.
• Advanced troubleshooting skills.

Nice-to-haves

• Two years of experience in IT support preferred.
• Certifications such as A+, Network+, CCENT, CNTS, ACIS preferred.
• Bachelor's degree in a related field preferred.

Benefits

• Full-time position with a pay rate of $24.00 per hour.
• Work schedule of 8-hour shifts, Monday to Friday.