IT Support Specialist I

$49,920 - $58,240/Yr

Hr Annie Consulting - Portland, OR

Full-time - Entry Level

Hybrid - Portland, OR

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist I at DaVinci Digital is responsible for providing front-line technical support to clients, ensuring smooth technology operations. This role combines technical expertise with exceptional customer service, primarily focusing on resolving service tickets and assisting clients both on-site and remotely. The position requires a detail-oriented problem solver who thrives in a fast-paced environment and is committed to delivering high-quality IT solutions.

Responsibilities

• Resolve Tier 1 service tickets, including account access and workstation issues.
• Troubleshoot printer and cloud account problems efficiently.
• Assist clients on-site or remotely from our office to ensure their technology runs smoothly.
• Manage and support user accounts in Microsoft 365 and other platforms.
• Collaborate with colleagues to provide the best IT solutions.
• Document issues and resolutions clearly to help improve future processes.

Requirements

• Two years of helpdesk support or related experience or one year with A+ and Network+ certifications.
• Experience working for an IT Consultancy or Managed Services Provider preferred.
• Proficiency with Microsoft 365 (Exchange, SharePoint Online, Teams, Azure, Intune).
• Experience with Windows 10/11; MacOS experience is a plus.
• Basic network troubleshooting for computers and mobile devices.
• Familiarity with Windows Server and Active Directory.
• Apple Mobile iOS Device and Google Android Mobile Device Management and Service a plus.
• Ability to pass a pre-employment background check and drug screening.

Nice-to-haves

• Experience working for an IT Consultancy or Managed Services Provider preferred.
• MacOS experience is a plus.
• Apple Mobile iOS Device and Google Android Mobile Device Management and Service a plus.

Benefits

• 100% employer-paid health insurance (for employee-only premium)
• 401(k) Retirement Plan
• Paid Time Off