Unclassified - River Hills, WI
posted 2 months ago
Full-time - Entry Level
Hybrid - River Hills, WI
About the position
The IT Support Specialist II plays a crucial role in enhancing the efficiency and effectiveness of staff, clubs, and programs through technology. This position involves both on-site and remote support for various IT needs across the Greater Milwaukee Area, ensuring that the technology used by the organization maximizes its impact on the children served.
Responsibilities
- Monitor, prioritize, and triage new support tickets
- Support end-user devices including builds, troubleshooting, patches, and applications
- Support fleet of Chromebooks
- Provide printer and copier support
- Set up and support events and meetings
- Perform basic LAN, WAN, and WIFI troubleshooting
- Administer Active Directory Users and Computers
- Maintain asset inventory
- Perform other duties as assigned by the Manager of IT
Requirements
- Strong communication skills and a positive attitude
- Experience supporting Microsoft Active Directory (User Administration, DNS Administration, DHCP Administration, Group Policy Administration)
- Experience supporting Microsoft Azure and Office 365
- Ability to configure and provide basic troubleshooting for network devices (switches, WAPs, etc.)
- Experience with Microsoft Server, Windows 10, Windows 11
- Valid WI driver's license and a vehicle for work
- Meet state-required automobile insurance minimums
- 2-3 years of experience in IT (3-5 years without a degree)
- IT related Associates Degree or comparable certifications/experience
