Unclassified - Milwaukee, WI
posted 2 months ago
Full-time
Hybrid - Milwaukee, WI
About the position
The IT Support Specialist II plays a crucial role in enhancing the efficiency and effectiveness of staff, clubs, and programs at the Boys & Girls Clubs of Greater Milwaukee through technology. This position involves both on-site and remote support to ensure that technology is utilized to its fullest potential, ultimately benefiting the children served by the organization.
Responsibilities
- Monitor, prioritize, and triage new support tickets
- Support end-user devices (builds, troubleshooting, patches, apps, etc.)
- Support fleet of Chromebooks
- Printer & Copier Support
- Event & Meeting Setup & Support
- Basic LAN, WAN, & WIFI troubleshooting
- Administer Active Directory Users & Computers
- Maintain Asset Inventory
- Other duties as assigned by the Manager of IT
Requirements
- Strong communication skills and a positive attitude
- Experience supporting Microsoft Active Directory (User Administration, DNS Administration, DHCP Administration, Group Policy Administration)
- Experience supporting Microsoft Azure and Office 365
- Ability to configure and provide basic troubleshooting for network devices (switches, WAPs, etc.)
- Experience with Microsoft Server, Windows 10, Windows 11
- Must have a valid WI driver's license, a vehicle to be used for work, and meet state-required automobile insurance minimums
- IT related Associates Degree OR comparable certifications/experience
- 2-3 years of experience (3-5 without a degree)
