Friends Of The Texas A&m University Libraries - College Station, TX
posted 2 months ago
About the position
As the IT Support Specialist (LMS) at Texas A&M University, you will play a crucial role in enhancing the educational experience for both faculty and students. This position is part of the Digital Learning Technologies team, where your contributions directly impact faculty instruction and student learning outcomes. You will be responsible for providing exceptional customer service through various channels, including in-person support, help tickets, and chat interactions. Your daily tasks may include assisting users with login and access capabilities, creating developmental shelves for practice courses, and collaborating with faculty and academic advisors to ensure a smooth learning experience. Additionally, you will troubleshoot a variety of issues related to the Canvas learning management system and third-party tools, as well as assist with coursework administration in Orca. This is an on-site position with the flexibility of an alternate work location (AWL) for two days a week. The working hours are Monday to Friday from 8 AM to 5 PM, with occasional requirements to work outside of these hours. The role demands a proactive approach to problem-solving and a commitment to providing high-quality support to enhance the learning environment at Texas A&M University. You will be part of a prestigious institution that values collaboration, community, and a commitment to enriching the educational experience for all students and faculty.
Responsibilities
- Provide customer service through in-person, help ticket, and chat channels.
- Assist with login and access capabilities for users.
- Create developmental shelves to enable practice courses.
- Collaborate with faculty and academic advisors to support their needs.
- Troubleshoot an array of Canvas issues and third-party tools.
- Assist with coursework administration in Orca.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Four months (1 semester) of student worker and/or customer service experience.
- Knowledge and some experience with a learning management system (LMS) in a higher education setting.
- Experience in end-user support and training to faculty and/or students is a plus.
Nice-to-haves
- Experience with customer service in a higher education environment.
- Familiarity with educational technology tools and platforms.
Benefits
- Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
- 12-15 days of annual paid holidays.
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
- Automatic enrollment in the Teacher Retirement System of Texas.
- Free exercise programs and release time for health and wellness.
- Access to free LinkedIn Learning training, webinars, and limited financial support for attending conferences and workshops.
- Educational release time and tuition assistance for completing a degree while employed at Texas A&M.
