IT Support Specialist (Temporary to Hire)

Perry Homes - Plano, TX

Full-time - Entry Level

Plano, TX

Construction of Buildings

About the position

As an IT Support Specialist, you will serve as the primary technical support resource for both local and remote users within our corporate, sales, and construction teams. Your role is crucial in ensuring that all technology-related issues are addressed promptly and effectively, thereby facilitating smooth operations across various departments. You will be responsible for deploying, troubleshooting, and repairing Windows desktops, laptops, mobile devices, and various office technologies. This position requires a hands-on approach, as you will provide support through multiple channels, including on-site visits, phone, email, and remote assistance tools. Your responsibilities will include addressing and resolving internet and network-related issues, maintaining communication with the Service Desk team, and ensuring prompt service recovery. You will set up and configure desktops, laptops, and mobile devices according to company-approved configurations, minimizing user downtime. Additionally, you will perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology, ensuring that critical deadlines are met with minimal disruption. You will also provide technical support for in-house applications and industry-standard tools such as Microsoft Office, Microsoft Teams, Microsoft Intune, Microsoft Azure, Fresh Service, GoToAssist, Cisco Meraki, and SharePoint. Participation in hardware and software rollout projects will be part of your duties, where you will coordinate with the department to ensure smooth transitions with minimal downtime for users. Furthermore, you will assist in auditing and managing computer equipment and network infrastructure, ensuring all systems are up-to-date and functioning correctly. As part of your role, you will provide new hires with a basic introduction to their tech setup, helping them acclimate to company systems. You will take ownership of assigned tasks and projects, ensuring they are completed within specified timelines while coordinating with the Service Desk team as needed. Monitoring and enforcing IT security policies will also be a key aspect of your responsibilities, including managing antivirus software, data encryption, and user access controls to protect company data and ensure compliance with industry standards.

Responsibilities

• Provide hands-on and remote technical assistance to corporate, sales, and construction users across multiple locations.
• Address and resolve internet and network-related issues, including reporting outages to service providers.
• Set up and configure desktops, laptops, and mobile devices using company-approved configurations.
• Perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology.
• Provide technical support for in-house applications and industry-standard tools like Microsoft Office and Microsoft Teams.
• Participate in hardware and software rollout projects, coordinating with the department for smooth transitions.
• Assist in the auditing and management of computer equipment and network infrastructure.
• Provide new hires with a basic introduction to their tech setup.
• Take ownership of assigned tasks and projects, ensuring completion within specified timelines.
• Monitor and enforce IT security policies, including management of antivirus software and user access controls.

Requirements

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
• 3 years of relevant IT experience required.
• Understanding of IT Helpdesk practices with strong emphasis on customer service.
• Extensive knowledge of computer hardware, software, and basic networking.
• Understanding of network wiring and small office network configurations.
• Experience working with Active Directory managing user accounts and access.
• Strong knowledge of Windows OS, computer hardware, and basic networking.
• Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers.
• Must have immediate availability to communicate when required by the company via employee-provided technology.
• Demonstrated computer skills including a working knowledge of MS Office products.

Nice-to-haves

• Experience with Microsoft Intune and Microsoft Azure.
• Familiarity with Fresh Service and GoToAssist.

Benefits

• Compensable time spent on tasks such as talking to computer users, troubleshooting, and providing user support.
• Compensable travel time that may be necessary.