IT Support Specialist Tier II (Partial Remote) MSP

$70,000 - $80,000/Yr

Bowman Williams - Oak Brook, IL

Full-time - Mid Level

Oak Brook, IL

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist Tier II (Partial Remote) role is designed for a mid-size IT Managed Services Provider located in the greater Chicago area. This position focuses on providing technical support to small and medium-sized businesses across various industries, allowing the specialist to engage with a diverse range of technologies. The company emphasizes employee growth through generous benefits, paid training, and certification reimbursement from day one.

Responsibilities

• Mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, printers, and workstations.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Provide support for Microsoft server technologies including Windows Server, Active Directory, Office 365, Hyper-V, and Microsoft Cloud.
• Manage and deploy firewalls, managed switches, and other networking equipment.
• Manage and deploy VMware environments as well as Hyper-V.
• Assist clients with technology planning, IT project management, reporting, and compliance.

Requirements

• 2+ years of experience working for a Managed Service Provider.
• Strong understanding of Microsoft technologies.
• Experience with SonicWall, Meraki, or Cisco for configuring, deploying, and troubleshooting.
• Comfortable administering server-side technology and networked computing systems.
• Mid-level to advanced experience with Microsoft Windows Server-based applications, services, and technologies (AD, DHCP, DNS, Office 365, Azure AD).

Benefits

• 401(k) matching
• 100% paid for health benefits
• Mileage reimbursement
• Paid time off
• Paid training