IT Support Specialist Tier II (Partial Remote) MSP

$70,000 - $80,000/Yr

Bowman Williams - Oak Brook, IL

Full-time - Mid Level

Oak Brook, IL

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist Tier II (Partial Remote) role at Bowman Williams is designed for individuals who are eager to support small to medium-sized businesses in the greater Chicago area. This position offers the opportunity to work with a diverse set of technologies while providing essential IT support. The company emphasizes employee growth through generous benefits, paid training, and certification reimbursement from day one.

Responsibilities

• Mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, printers, and workstations.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
• Provide support for Microsoft server technologies including Windows Server, Active Directory, Office 365, Hyper-V, and Microsoft Cloud.
• Manage and deploy firewalls, managed switches, and other networking equipment.
• Manage and deploy VMWare environments as well as Hyper-V.
• Assist clients with technology planning, IT project management, reporting, and compliance.

Requirements

• SonicWall, Meraki or Cisco experience configuring, deploying and troubleshooting.
• 2+ years of experience working for a Managed Service Provider.
• Strong understanding of Microsoft technologies.
• Comfortable administering server-side technology and networked computing systems.
• Mid-level to advanced experience with Microsoft Windows Server based applications, services, and technologies (AD, DHCP, DNS, Office 365, Azure AD).

Benefits

• 100% paid for health benefits
• 401(k) with company match
• Mileage reimbursement for travel
• Paid time off (PTO) and holidays
• Rapid advancement and regular reviews