Allegis Group - Springboro, OH
posted 2 months ago
Full-time - Entry Level
Springboro, OH
10,001+ employees
Administrative and Support Services
About the position
The IT Support Specialist role is designed for a candidate with experience in a managed service provider (MSP) or a small to mid-size IT environment. This position goes beyond traditional helpdesk functions, focusing on providing comprehensive technical support, including imaging and deployments. The role emphasizes a strong customer service mentality and professionalism, as the specialist will be responsible for both remote and in-person support for various technology issues.
Responsibilities
- Provide remote and in-person technical support for end-users on technology issues regarding computer operations and software support.
- Troubleshoot and support software applications and business processes.
- Troubleshoot and repair new or existing hardware.
- Analyze and test new hardware/software configurations.
- Provide technical support for local and remote laptop users, including rebuild, reimage, remote support, and VPN support.
- Assist the technical lead with projects from implementation through testing and production.
- Accurately update applications, websites, and content management systems.
- Maintain electronic records with current data.
Requirements
- Minimum 2 years of IT support experience (phone and in-person) supporting hardware and software, including Windows systems.
- Prior Office 365 administration experience (not just support).
- Knowledge and familiarity with troubleshooting networks and wireless issues.
Nice-to-haves
- Experience working in a cross-functional team environment.
- Ability to handle multiple tasks concurrently.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life Insurance & AD&D for the employee and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation or Sick Leave
