IT Support Specialist
$55,000 - $93,600/Yr
University of New Mexico - Albuquerque, NM
posted 2 months ago
Full-time - Mid Level
Albuquerque, NM
Educational Services
About the position
The IT Support Specialist at the University of New Mexico Foundation is responsible for providing technical support to both internal and remote staff. This role involves investigating and resolving hardware and software issues, managing the procurement and maintenance of IT equipment, and assisting with network changes. The specialist will also lead maintenance activities for print/copy/scan devices and participate in new hire orientations by providing training on hardware and software usage. The position aims to foster a diverse and inclusive work environment while contributing to the overall success of the Foundation.
Responsibilities
- Provide technical support to internal and remote staff by resolving computer hardware and software problems.
- Manage the selection, procurement, installation, and maintenance of hardware and software.
- Assist with account management and network changes and upgrades.
- Lead maintenance and repair activities for print/copy/scan devices in partnership with leasing vendors.
- Participate in new hire orientations by providing training on hardware, network, application, and data access.
- Maintain an inventory of laptops, workstations, servers, and network hardware.
- Update documentation to record new equipment installed and changes to computer configurations.
- Perform other duties and responsibilities as assigned.
Requirements
- High school diploma or GED or a degree from an accredited institution.
- Three years of directly related work experience.
- Valid driver's license with current insurance and a clean driving record.
Nice-to-haves
- Experience with network management and troubleshooting.
- Familiarity with inventory management systems.
Benefits
- Wellness program
- Health savings account
- Paid holidays
- Health insurance
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Paid time off
- Employee assistance program
- Vision insurance
- 403(b)
- Life insurance
