It Support Specialist

TEKsystems - Springboro, OH

Full-time - Entry Level

Springboro, OH

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The IT Support Specialist at TEKsystems is responsible for providing both remote and in-person technical support to end-users, focusing on troubleshooting hardware and software issues. This role requires a customer service-oriented mindset and professionalism, as the specialist will assist with imaging and deployments, and work as part of a cross-functional team. The position involves working onsite at a customer site and the corporate office, with a flexible schedule that includes working on Sundays.

Responsibilities

• Provide remote and in-person technical support, incident, and problem management to end-users on technology issues regarding computer operations, software support, setups, and error messages.
• Troubleshoot and support software applications and business processes.
• Troubleshoot and repair new or existing hardware.
• Analyze and test new hardware/software configurations.
• Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support.
• Assist the technical lead with projects from implementation through testing and production.
• Accurately update applications, websites, and content management systems.
• Accurately update and maintain electronic records with current data.

Requirements

• Minimum 2 years of IT Support experience (phone and in-person) supporting hardware and software, including Windows systems.
• Prior Office 365 administration experience (not just support).
• Knowledge and familiarity with troubleshooting networks and wireless issues.

Nice-to-haves

• Experience in a Managed Service Provider (MSP) environment or small to mid-size team.
• Customer service mentality and professionalism.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)