IT SUPPORT SPECIALIST

Unclassified - Gillette, WY

Full-time - Entry Level

Gillette, WY

About the position

The IT Support Specialist at Campbell County Memorial Hospital is responsible for providing technical customer support to end users across the organization. This role involves installing and configuring computer hardware, software, and various technical equipment, while ensuring adherence to IT policies and procedures. The specialist serves as the primary contact for technical support requests, requiring effective communication and prioritization skills to resolve issues promptly. The position demands a commitment to high customer service standards and collaboration with various departments to enhance IT services.

Responsibilities

• Provide technical telephone, email, and chat support for internal end users on hardware and software problems.
• Maintain Help Desk tracking system and assist with documentation of desktop preparation and deployment procedures.
• Act as a liaison with vendors for the resolution of desktop hardware problems.
• Work closely with network and system teams to diagnose and troubleshoot network outages.
• Research and recommend hardware and software purchases for personnel, obtaining quotes and product information.
• Follow up with customers to ensure their technical issues are resolved and maintain positive relationships.
• Identify opportunities to improve security, data integrity, and streamline workflows.
• Participate in the On Call schedule and perform other duties as assigned.

Requirements

• High School diploma or GED required; technical certificate or two-year technical degree preferred.
• Hands-on work experience can substitute for technical certificate or degree.
• Ability to manage multiple projects while maintaining high customer service standards.
• Working knowledge of common information technologies and systems.
• Experience with desktop operating systems including Windows 7 and Windows 10.
• Proven ability to troubleshoot common IT problems.
• Exceptional interpersonal skills with a focus on rapport-building and listening.
• Strong documentation skills and experience with technical writing preferred.
• Highly self-motivated with keen attention to detail and analytical skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice-to-haves

• Experience supporting Virtual Desktop Infrastructure/VMware Horizon.
• Hardware and software certification such as A+ or willingness to achieve A+ certification within the first 12 months of employment.

Benefits

• Full-time position with a newly created role in a supportive environment.