IT Support Specialist

$55,000 - $65,000/Yr

Bergstrom Headquarters - Green Bay, WI

Full-time - Entry Level

Green Bay, WI

About the position

The IT Support Specialist at Bergstrom Automotive is responsible for providing frontline technical support for networked end-user computers, mobile devices, software, hardware, and peripheral equipment. This role involves troubleshooting various technical issues, maintaining IT systems, and ensuring optimal performance and security of technology resources. The specialist will also assist in user training and vendor management, contributing to the overall efficiency of the IT department.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users via phone, email, and in-person support.
• Provide timely and effective technical support to team members, including installation, configuration, and maintenance of computer hardware and software.
• Prepare and deploy new workstations for new employees, including hardware setup, software installation, and user account creation.
• Perform routine maintenance and updates on computer hardware and software to ensure optimal performance and security.
• Maintain accurate records of IT support requests, solutions, and procedures in the company's ticketing system.
• Assist in tracking and managing IT assets, including hardware inventory and software licenses.
• Provide basic training and guidance to users on new technologies and best practices.
• Liaise with vendors and service providers to resolve technical issues and coordinate hardware repairs.
• Perform other IT-related tasks as assigned.

Requirements

• Degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• 2+ years of experience in an IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Experience with troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols.
• Familiarity with IT support ticketing systems.
• Extensive knowledge of data communication security procedures.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patient and guest-service oriented.
• Ability to work independently and as part of a team.
• Ability to maintain highly confidential nature of IT systems.