IT Support Specialist

$55,000 - $65,000/Yr

Unclassified - Green Bay, WI

Full-time

Green Bay, WI

About the position

The IT Support Specialist at Bergstrom Automotive is responsible for providing frontline technical support for networked end-user computers, mobile devices, software, hardware, and peripheral equipment. This role is crucial in maintaining the high standards of technology systems within the organization, ensuring that all IT-related issues are resolved efficiently and effectively.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for end-users via phone, email, and in-person support.
• Provide timely and effective technical support to team members, including installation, configuration, and maintenance of computer hardware and software.
• Prepare and deploy new workstations for new employees, including hardware setup, software installation, and user account creation.
• Perform routine maintenance and updates on computer hardware and software to ensure optimal performance and security.
• Maintain accurate records of IT support requests, solutions, and procedures in the company's ticketing system.
• Assist in tracking and managing IT assets, including hardware inventory and software licenses.
• Provide basic training and guidance to users on new technologies and best practices.
• Liaise with vendors and service providers to resolve technical issues and coordinate hardware repairs.
• Perform other IT-related tasks as assigned.

Requirements

• Degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• 2+ years of experience in an IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office suite.
• Experience with troubleshooting hardware and software issues.
• Basic understanding of networking concepts and protocols.
• Familiarity with IT support ticketing systems.
• Extensive knowledge of data communication security procedures.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patient and guest-service oriented.
• Ability to work independently and as part of a team.
• Ability to maintain highly confidential nature of IT systems.
• Ability to interact effectively with guests and team members.