Silver Hill Hospital - New Canaan, CT
posted 2 months ago
Full-time - Entry Level
New Canaan, CT
Hospitals
About the position
The IT Support Specialist at Silver Hill Hospital serves as the primary onsite contact for staff regarding hardware, software, and network issues. This role involves installing, servicing, troubleshooting, and repairing computers and related equipment, while providing exceptional customer service and support to ensure smooth operations within the hospital's IT infrastructure.
Responsibilities
- Demonstrates thorough knowledge of installing, configuring, implementing, and maintaining computers and peripherals.
- Installs and maintains operating systems, database systems, Microsoft Office Suite, and other systems in use at SHH.
- Diagnoses hardware, software, and applications problems and implements resolutions in a timely manner.
- Explains procedures and instructions clearly in lay person's terms.
- Researches information to solve problems independently while keeping the supervisor informed on important issues.
- Facilitates employee onboarding efforts and account lifecycle tasks.
- Collaborates with Human Resources and LITS partners to deliver technology orientation for new employees.
- Maintains current knowledge of issues in the field, keeping abreast of trends, standards, and practices.
Requirements
- Bachelor's degree in Computer Science preferred.
- CompTIA A+, Network+, Security+ certification or similar IT certifications.
- Strong knowledge in Windows 7-10, Mac OS operating systems, and Microsoft Office 365.
- Experience with Windows Server 2008-2019 and Active Directory.
- Understanding of VMware and/or Microsoft Azure.
- Layer 1 & 2 Networking skills and VPN configuration.
- Two to five years of previous technical experience.
- Strong written and verbal communication skills.
Nice-to-haves
- Ability to occasionally work evenings, overnight, or weekends.
- Ability to learn localized applications at a support and administrative level.
Benefits
- Health insurance
- Paid time off
- 401k retirement plan
- Professional development opportunities
