Bank Iowa - West Des Moines, IA
posted 2 months ago
Full-time - Entry Level
Remote - West Des Moines, IA
Credit Intermediation and Related Activities
About the position
As an IT Support Specialist at Bank Iowa, you will be the first point of contact for team members seeking technical assistance. This role involves remote troubleshooting, providing solutions, and ensuring effective communication with internal staff. You will be responsible for diagnosing issues, directing unresolved problems to higher support levels, and maintaining accurate records of incidents and resolutions.
Responsibilities
- Serve as the first point of contact for internal team members seeking technical assistance via phone, chat, or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questioning.
- Determine the best solution based on the issues reported by team members.
- Guide team members through the problem-solving process.
- Direct unresolved issues to the next level of support.
- Provide accurate information on IT systems or services.
- Record events and problems and their resolutions in a ticket tracking system.
- Follow up and update ticket status and information.
Requirements
- Associate's degree in a computer-related field or equivalent experience in Information Technology.
- Proven experience as a help desk technician or in a customer support role.
- Working knowledge of Microsoft and Apple products.
- Good understanding of computer systems, including desktops, servers, and applications.
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills and a service-oriented mindset.
Nice-to-haves
- Experience with advanced troubleshooting techniques.
- Familiarity with network configurations and security protocols.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- On-the-job training
- Paid holidays
- Paid parental leave
- Paid time off
