Aldridge - Houston, TX
posted 2 months ago
Full-time
Remote - Houston, TX
Repair and Maintenance
About the position
The IT Support Specialist plays a vital role in providing technical support and resolving end-user issues efficiently and professionally. This position offers exposure to cutting-edge technology and the opportunity to work within a collaborative team of knowledgeable professionals. The role involves troubleshooting various technical issues, ensuring user satisfaction, and keeping up with the latest technology trends.
Responsibilities
- Provide technically accurate, user-friendly solutions to basic end-user requests
- Manage Active Directory tasks
- Resolve printer issues
- Address email issues
- Support applications
- Create new user accounts
- Handle user offboarding requests
- Build and set up workstations/laptops
- Troubleshoot technical issues and provide effective solutions
- Meet daily utilization goals
- Ensure high user satisfaction
- Stay updated with the latest technology trends and products
- Occasionally travel onsite to perform tasks that cannot be completed remotely
Requirements
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, high-pressure environment
- Experience with ticketing systems is a plus
- CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
Benefits
- Hybrid work schedule with work-from-home options on Mondays and Fridays
- Exposure to cutting-edge technology
- Supportive work environment with knowledgeable professionals
