IT Support Specialist
$58,240 - $74,880/Yr
Oliff Plc - Alexandria, VA
posted 2 months ago
Full-time - Entry Level
Remote - Alexandria, VA
101-250 employees
Professional, Scientific, and Technical Services
About the position
The IT Support Specialist role at Oliff PLC involves providing technical support to end users, diagnosing and resolving basic technical issues, and ensuring efficient operation of IT systems. This full-time position offers opportunities for professional growth and is essential for maintaining high levels of customer service within the organization.
Responsibilities
- Respond to incoming technical support requests via phone, email, or chat, and accurately log issues in our ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and networking in a timely manner.
- Install, test, and configure new workstations, laptops, peripheral equipment, and software.
- Maintain accurate records of all equipment, software, and software licenses.
- Manage PC setup and deployment for new employees, including standard hardware, images, and software.
- Offer training and support to end-users on various applications and systems to enhance their proficiency.
Requirements
- 0-3 years' experience in IT support or a related field.
- Ability to document resolutions and processes.
- Excellent communication skills with end users, team, and management.
- High level of customer service and deliverables.
- Ability to work in a team collaboration setting.
- Ability to perform operating system, hardware, and software installations in a Windows environment.
- Demonstrate knowledge of Office 2010 to assist with related inquiries and issues.
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
