IT Support Specialist

$52,000 - $52,000/Yr

Neuehouse - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Real Estate

About the position

The IT Support Specialist at NeueHouse plays a crucial role in ensuring that members, guests, and team members have access to the best technology and support. This position involves engaging with users to solve a variety of technical issues, from basic printer problems to more complex tasks involving network infrastructure and audio/visual equipment. The specialist is the first line of support, requiring a strong commitment to customer service and the ability to educate users on technology-related matters.

Responsibilities

• Creating Member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory
• Installing and troubleshooting printing issues with Member and Staff Computers (Mac/Windows)
• Supporting pre-meeting conference room setup and support of audio/visual equipment
• Deploying and maintaining conference room technology including computers, cameras, mics, speakers, and VoIP devices
• Troubleshooting issues related to Wi-Fi connectivity and VoIP (8x8)/SIP connectivity
• Working with Members, Guests, and team to resolve technical issues
• Ensuring technology on property is operating at full capacity

Requirements

• 2-3 years of experience with Tier 1 IT & Tech support issues required
• Experience in technical facility management, creative technology support, or physical production would be helpful in the role
• Intimate knowledge of troubleshooting general IT, Network infrastructure, AV systems
• Familiarity in asset tracking, management, and deployment
• Capable of following and composing process and procedure documentation (SOPs)
• Ability to train users in complex topics and interact positively with upper management
• Patience and a desire to provide best-in-class customer service

Nice-to-haves

• Providing thoughtful recommendations on tech and IT issues
• Ability to translate complex concepts into simple, everyday language

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources